Working Thoughts
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Working Thoughts

The Impact of a Good Story is Greater than the Effort to Tell It

The human brain is wired for stories. It focuses, concentrates, imagines, and it learns through narratives. Our power of observation is magnified by the affect of relating oneself with the experience of others. You can't have their experience, but you can imagine a version of it.

Throughout history, story telling has been of utmost importance. The masterful art of it has been obscured of late by the science of business i.e. measurement, evidence, and math. But as Dan Pink has stated in A Whole New Mind, a good story teller will be at a premium in the near future. Why, because the impact is still greater than the effort.

A good story resonates.

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Two Year Anniversary for Working Thoughts - Part 2

Yesterday was the two year anniversary of Working Thoughts. I'm very proud of this blog and I feel like any success that comes with it is deserved. But the reality is, the hard work is the reward in and of itself.

So on to the interesting facts and opinions I've pulled over the last 731 days (leap year).
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Two Year Anniversary for Working Thoughts - Part 1

Today is the two year anniversary of Working Thoughts.

Events like this remind of why I started this blog in the first place. It was a tumultuous time in my career. I reached a point in my job where I learned everything that role had to offer and I was frustrated. I eventually found a fit where I could expand my experience and learn new skills. But it was entirely more difficult than I thought it should be.

During this period I did a lot of self reflection. I thought to myself "Why weren't they bending over backwards to give me challenging projects?" and "I just finished a program that will have a multimillion dollar and lasting save impact for this company." It wasn't  my work habits or my skills that were holding me back (they are more than adequate for this point in my career). I realized corporate growth depends on timing and relationships, not just ambition and over achievement.

The strategy most people take is to expand their network and step up their self promotion. This works very well because it improves the odds of being in the right place at the right time. But I took a step back and thought to myself "that's a tiresome process. If I'm going to do it, then I might as well do it globally."

This requires a thorough plan, which I have and won't get into now. But my first step was to create a blog. I figured a blog about macro level Human Resources would be a good fit. It's what I have my degree in and I still follow it daily (my day job is technology based). This would result in expanding my knowledge base in the field of personnel as well as help me learn how to improve my writing. A half hour to an hour every other day practicing research, forming opinions, and writing can't be a bad thing.

Other parts of my global plan are now underway and you can read about them in the coming year, but in the mean time check out Two Year Anniversary for Working Thoughts - Part 2 for some fun facts, findings,and insight I've discovered over the last two terrific years.

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One View of Control and Circumstance

"... ain't this just like the present, to be showing up like this"


"Blood Bank" by Bon Iver

We take snapshots of our lives all the time. The concept of a blog exemplifies this notion. And we can think we have everything figured out; we can plan, and we can prepare, but most of the time your life is >altered by something you couldn't predict.<< MORE >>

An Interview with Joy Bergmann of Fahrenheit 212

I  recently had a comment on my website from the people at Fahrenheit 212. They are a company that offers firms a means of coming up with innovative ideas for their markets. Since I think business models that successfully turn ideas into more than just ideas, I asked Joy Bergmann to do an email interview with me and she agreed. Here is our exchange:

1) What is Fahrenheit 212 all about?
At Fahrenheit 212, we’re all about bigger ideas, faster to market.

Fahrenheit 212 is an innovation consultancy that helps major companies to define strategic growth opportunities, to create and develop new products/businesses and to commercialize those ideas in the marketplace.
 
http://www.fahrenheit-212.com/#
 
We’re leaders in the “outsourcing of innovation.” We bring fresh,“outsider” perspectives to our clients’ toughest growth challenges.More importantly, we don’t just weigh in with strategies. We create a fully dimensional portfolio of big, doable, fast-to-market ideas that deliver top-line growth.
 
http://www.fahrenheit-212.com/#/innovation/what-we-do/grow-your-top-line/
 

2) What range of client size do you serve?
Fahrenheit 212 works with Fortune 500 global companies in every sector. Our clients include Capital One, Starwood, Coca-Cola, Samsung, Nestle,Gucci Group, Fonterra, and adidas to name a few.
 
http://www.fahrenheit-212.com/#/innovation/what-we-do/who-we-work-for/
 

3) Is it true that Fahrenheit 212 co-invests in the solutions they offer? If yes, how does this work?
We’re an outcomes-driven business. Rather than get paid for time on task, we deploy a performance-based business model.  
 
Two-thirds of our potential fees are contingent on hitting agreed project milestones. This frames every engagement as a genuine commercial partnership where we all have skin in the game. Clients love that we are incented to deliver “ideas on the money.” And do so!
 
http://www.fahrenheit-212.com/#/innovation/how-we-work/our-business-model/
 

4) What would you say is the biggest success of the company?
That’s like choosing your favorite child! We have dozens of ideas either in market or on the path to market.
 
One recent success – our Samsung LCD innovation project. Samsung came to Fahrenheit 212 looking to unlock new markets for its LCD screens –markets capable of moving 600,000 additional screens [over 10”] annually.  We delivered a portfolio of 10 big, doable ideas; each oneoffering that level of opportunity.
 
Two of these ideas are now in market:  Samsung ID [an interlocking display system transformingthe trade show and retailing industries] and Samsung uVending[revolutionizing the vending machine sector through networked,multimedia technology.]
 
We’re now working with Samsung on other initiatives. Very exciting!
 
http://www.fahrenheit-212.com/#/innovation/about-fahrenheit-212/case-studies/
 
 
5) During tough economic times, how do you communicate your business proposition to potential clients?
We believe in innovating for the recession. We’re advising clients that they have an opportunity to‘win against the hill’ during this crisis. While their competitors stay inert, they can race ahead with bigger – if fewer – growth initiatives and come out far ahead of the paralyzed pack.  
 
We’re especially keen on helping clients unlock new revenue from their EXISTING assets. The Samsung project above is a great example. Samsung already had the LCD infrastructure; Samsung needed fresh ideas on new markets and applications to drive entirely new revenue streams.
 
We invite you to learn more about “Unlocking Hidden Assets” and“Innovating for a Recession.” Check out these and other thought pieces here:
 
http://www.fahrenheit-212.com/#/innovation/about-fahrenheit-212/our-thinking/
 

6) What is the typical time horizon for an engagement?

Our process is structured in four phases – Immersion, Development,Evolution, Actualization. Most engagements typically run five months from kick-off to size-of-prize assessment ­– spanning the first three phases.  Most projects extend into the fourth phase – Actualization –advancing ideas into and through the commercialization process.
 
http://www.fahrenheit-212.com/#/innovation/how-we-work/our-process/
 
7)If Fahrenheit 212 helps other companies be innovative, then you must have some very talented individuals working there. How would you describe them or what characteristics do they have?
The Fahrenheit 212 crew is without question the most remarkable group I’ve ever encountered. Everyone here is witty, well-traveled, energetic,caring and madly CURIOUS.

Lots of companies like to think of their culture as collaborative, but ours is relentlessly so. Teams propel each other to smarter strategies, better ideas and bigger wins.What’s extraordinary is how constructive, fun and supportive the whole vibe is.

We’re also quite diverse. Though a small firm, we hail from five different countries and celebrate our differences. For example, one innovation director was born in Lebanon, raised in France and Canada, studied architecture, has a foodie blog, aspires to be a perfumer and considers a typical morning to include revolutionizing consumer banking, inventing a new cocktail category and designing a necklace. One illustrator is also a licensed massage therapist, a weekend taxidermist and a museum-worthy oil painter. We’re not a dull group!



8) Suppose someone was considering applying for a job at Fahrenheit 212, what advice would you give them?
Showcase your breadth of experiences, your deep intelligence and your vibrant personality. We love individuals who enjoy contributing to a clever group, but don’t fall prey to “group-think.”


It’s a dynamic, exciting business to be in. We encourage you or your readers to contact us to find out more. Thanks, Ben!

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Using a Math Equation to Push for Change

I've been thinking about math a lot lately, especially as it pertains to business. I ran across one simple equation in Alan Webber's Rules of Thumb: 52 Truths for Winning at Business Without Losing Your Self that I really liked (I'll do a review of it at some point). It is:
C(SQ)>R(c)
which can be read as the Cost of maintaining the Status Quo is greater than the Risk of the change. Basically, nothing is getting done unless this formula can be proven.<< MORE >>

Resilient Attitudes are Rare

I'm a few months away from launching a project. My first foray into entrepreneurship. It's something I think about through every day. I'm somewhat at a fork in the road in regards to preparation though. I have the product coming along and I know I need to do a solid business plan, but I also don't want to get wrapped up in the scholarly aspects of it. So far I've let this project evolve, but I might be getting to a tipping point with it.

With this in mind, I ran across a great blog post by Scott Anthony over to hbr.com. In his post titled Four Lessons from Y-Combinator's Fresh Approach to Innovation he highlights four lessons that big companies can take from incubators. Here is an excerpt:
  1. You can do a lot for a little.
  2. Tight windows enable "good enough" design. 
  3. Business plans are nice, not necessary. Y Combinator doesn't obsess over whether entrepreneurs have detailed business plans. Again, the focus is getting something out in the market to drive iteration and learning. After all, if you are trying to create a market, most of the material in a business plan is assumption-based anyway.
  4. Failure is an option. One of the benefits of the Y Combinator approach is it forces quick decision making — if the team can't produce a prototype, or the prototype bombs in market, the end comes quickly. And the low, up-front investment makes it easier to wind down ideas. Corporations that say they lack resources often have those resources tied up in the wrong projects. Saying no is not a bad thing.
I particularly like the last two. The business plan one I like because it reinforces my decision about how much I currently need to give to it. And the Failure is an option one is right in line with what I was thinking recently. There are so many high school and college graduates out there right now that have the opportunity to play it safe or take the exciting path. Most will play if safe because then they won't fail. But others will take the exciting path and along the way fail. But they will also succeed. This resilient attitude is rare.

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The U-6 Report is Still Rising

Every month there are a slew of reports that come out about the same time as the Bureau of Labor Statistics (BLS) report on unemployment. This first Friday of the month is a big day for the economy. But the value in the BLS data isn't the exact number per se. Its the consistently of it. It helps the media report something month in and month out that is easy for the average person to understand, especially when you compare month to month and year to year.
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A Few Productivity Tools for Individuals: GTD and 4 Quadrants of Activity

Pamela Poole over to Web Worker Daily wrote up a funny outline of the different types of productivity methods that often come in and go out of fashion. She highlights one that was new to me: GTD - Getting Things Done. GTD is from David Allen and is summarized as:
Sophisticated without being confining, the subtle effectiveness of GTD lies in its radically common sense notion that with a complete and current inventory of all your commitments, organized and reviewed in a systematic way, you can focus clearly, view your world from optimal angles and make trusted choices about what to do (and not do) at any moment. GTD embodies an easy, step-by-step and highly efficient method for achieving this relaxed, productive state.
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May 2009 Jobs Report and Wages

Here are the job market and compensation numbers for May 2009 (based on the job report):

Net
loss of 345,000 jobs in the month

  • Analysts expected a loss of 520,000
  • Seventeen straight months of job losses
    • 14.5 persons unemployed
  • March was revised to loss of 652,000 jobs
  • April was revised to a loss of 504,000 jobs (from 539,000)
  • Long term unemployed increased 3.9 million persons (people out of work longer than 27 weeks)
    • This number has tripled since Dec 2007
  • Smallest loss in 8 months
Unemployment rate rose to 9.4%
  • Analysts predicted a rise to 9.2%
  • 26 year high (and the calculation for this was changed in the early 90s)
  • Since the recession began in December of 2007, the unemployment rate has risen 4.5%
Specific Segment Job numbers:
  • Manufacturing lost 156,000 jobs
  • Construction lost 59,000 jobs
  • Retailers lost 18,000
  • Temporary Work lost 6,500 jobs
  • Leisure and Hospitality Services gained 3,000 jobs
  • Government sector lost 7,000
    • This sector carried the jobs report last month, so this means the jobs picture is really getting healthier
  • Health care grew by 24,000 jobs
Wage:
  • The average weekly paycheck (seasonally adjusted) is $613.67
    • An decrease of $1.19
  • The average hourly earning (seasonally adjusted) is $18.54
  • The average hourly work week was down 0.1 to 33.1
  • Over the last 12 months, earnings are up 3.1%
Bureau of Labor Statistics

Job Report Stats Summary

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Your Job Just Got a lot More Complex - Now Make a Decision

The layoffs are still occurring, but the reckoning has arrived. There is all this work to do, but only a hand full of people to do it. In addition to the higher volume of it, is the fact that most people actually know very little about what it takes to do the job their laid off coworkers were doing.

This brings me to Dan Ariely. He authored a book called Predictable Irrational which dives into why people make the decisions they do.<< MORE >>

Am I a Soloist?

Occasionally I need a little levity on this blog. But since I'm not that funny, I decided to repost a fairly snarky quiz from the authors of the book I Hate People!: Kick Loose from the Overbearing and Underhanded Jerks at Work and Get What You Want Out of Your Job. I'll do a review of this book sometime over the summer. I already read the first chapter (available in PDF form) and I'm optimistic. ------------------------------------------------------------------------------------------------------------------------------------------------- The Am I a Soloist? Quiz by Jonathan Littman & Marc Hershon, Authors of I Hate People!: Kick Loose from the Overbearing and Underhanded Jerks at Work and Get What You Want Out of Your Job<< MORE >>

Leadership: CEOs and Organizations

I ran across two different views of leadership over the last few days.One is about CEO leadership and the other is about directional leadership from an organizational perspective.

The Upside of the Downturn by Geoff Colvin talks about the different actions leaders need to keep in mind as adversity mounts. They are:
  • Be seen early and often
  • Act fast
  • Show fearlessness
  • Tell a story that puts the crises in perspective
I like each of these. Be seen early and often is of the same vein as Show fearlessness - courage. Both of these demonstrate to your employees that although times are tough, there is no reason to hide.
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No Business Model is Forever

I'm guilty. I often assume that how things are today is how they will be in two, five, and ten years, especially in regard to business. Its just easier to think this way because a majority of major companies will still be powers in their industries. But just ten years ago,Google was working for Yahoo, Enron was a growing energy company, WorldComwas a long distance company, and Wall St had half a dozen investment houses.

So when I read other blog posts like Umair Haque's How to Challenge Google (and Win) it reminds me that no business model is infallible

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Being a Good Boss During a Down Economy

My last post, called Happiness is Making the Best of It, is about how uncertainty is really more of a mental factor than things like the poor economy. Why is this? Because once you come to terms with bad situations you make the best of it. When you don't know what the bad situation fully is, you can't begin to deal with it. This leaves the person in an ongoing state of anxiety.

I got my latest Harvard Business Review magazine in the mail the other day and it is mainly about trust. This is right up my ally. One article in it is called How to be a Good Boss in a Bad Economy by Robert I. Sutton. He highlights four areas for bosses to be aware of:
  1. Predictability
  2. Understanding
  3. Control
  4. Compassion
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Happiness is Making the Best of It

There are many sayings about happiness. Two I find relevant are:
The road of life twists and turns and no two directions are ever the same. Yet our lessons come from the journey, not the destination.
by Don Williams, Jr. quotes (American Novelist and Poet, b.1968)

Focus on the journey, not the destination. Joy is found not in finishing an activity but in doing it.
Greg Anderson quotes
(American best-selling Author and founder of the American Wellness Project., b.1964)
But each of these flies in the face of how many American's think. Because of the development of the prefrontal cortex, humans have the ability to envision something that hasn't happened - an experience simulator. An example is the taste of red onion ice cream. You already know that it would taste bad without actually tasting it. Dan Gilbert says this expectation and goal setting ability results in a couple of different types of happiness: Synthetic happiness and natural happiness. Natural happiness is getting what you want or what you were aiming for. Synthetic happiness is the substitute for not getting what you want. Most people consider synthetic happiness as secondary. But in reality, synthetic happiness is more vital. Why? Because you can't always get what you want, but synthetic happiness evens out this issue. You make the best of it.

But uncertainty throws a wrench into both of these. You can't create the vision for yourself, whether practical or not, without knowing the rules for which to frame it. This prevents you from realizing what you potentially want or at least how to cope with what you have. Our current economic time is made much worse because we don't know what the new world order will look like. We don't know if a vision for ourselves is plausible. This creates anxiety. But once the media, the President, or your family decides everything is fine, we will see a US that is gushing with potential. I believe this because a new future is drawn. The old future wasn't sustainable.

Thanks for Daniel Gilbert for writing in the NY Times an article called What You Don't Know Makes you Nervous and this video:

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Business Leaders Need to Realize a Generational Shift has Occured

Earlier this year I wrote that President Obama is making 30 year decisions. The premise is that we have generational Presidents. Those that set true directional policy. He reinforced this recently with the change in the average miles per gallon metric - it is set to 35.5 by 2016.

The Business Community follows a similar path.

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Make Sure Your Brand has a Message

I occasionally talk about branding and how vital it is when your product isn't sufficiently different than your competitors (early on is this blog I preached Blue Ocean Strategies). For small business owners or entrepreneurs the way you define your brand can be the difference between making and failing. Actually, the worst thing to do is to ignore your brand efforts altogether.

The NY Times ran a piece the other day called Message in What We Buy, but Nobody’s Listening by JOHN TIERNEY. Its a well written synapses of why brands matter and why competitors can exist in a marketplace without being a low cost leader. Here is an excerpt that I liked particularly.

Suppose, during a date, you casually say, “The sugar maples in Harvard Yard were so beautiful every fall term.” Here’s what you’re signaling, as translated by Dr.Miller: “My S.A.T. scores were sufficiently high (roughly 720 out of 800) that I could get admitted, so my I.Q. is above 135, and I had sufficient conscientiousness, emotional stability and intellectual openness to pass my classes. Plus, I can recognize a tree.”
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Portfolio Closes Up Shop and Credit Suisse Gets it Right

Its practically common knowledge that magazines and newspapers are in survival mode with the way advertising budgets are pared down. So I wasn't surprised to learn my subscription to Conde Nast's Portfolio was coming to an end. It was very helpful for me, a blog writer, in coming up with ideas. For instance, this past month it ran a piece about how Credit Suisse is paying bonuses.<< MORE >>

Donate Your Birthday with DonorsChoose.com

I regularly write about how one of my favorite charities is DonorsChoose.com. The different programs they do to get people excited about giving is what draws me in. Well that and how $50 gets a teacher real close to creating a memorable learning experience for the kids.

I didn't realize this was an option, but a video of Stephen Colbert mad me aware that you can donate your birthday. Here is an excerpt explaining it:

Great Give-Back Birthday


You are cordially invited to The Great Give-Back Birthday -- our online donation celebration! The party will go year-round, and we welcome birthday celebrants of all ages. It's easy to join, here's how it works: 1) You donate your birthday to DonorsChoose.org, 2) You create a personalized Giving Page with classroom projects you care about, and 3) You share your Giving Page with friends and family. Your "party guests" can donate to the classroom projects you've selected. << MORE >>